Glossary

A

ABI

Area based initiative

Acceptance criteria

a definition, in measurable terms, of what must be done for the final product to be acceptable to customer & staff for whom it is designed.

ADSS

Association of Directors of Social Services

AESOP

Architectural environments for Smart Organisation Portals (Newcastle Uni)

ALCOs

Arms Length Companies - Government initiative

AMASE

Advanced Multi-Agency Service Environments (Newcastle Uni)

AofCEO

Association of Chief Executive Officers

APLAWS

an Open Source Content Management System developed to assist UK local authorities deliver services online see website

AMASE

Advanced Multi-Agency Service Environments (Newcastle Uni)

B

BGOP

Better government for older people

BS7759

British Standard 7759 - a standard for information security management to which NHS is migrating

Business Case

defines business justification for a project.

BVPI

Best value performance indicator

C

CADT

Central Advice and Duty Team (Wirral)

CAIAT

Customer Advice and Initial Assessment Team (Wakefield)

Caldicott Guardian

A key recommendation of the Caldicott Report, published in December 1987, was the establishment of a network of Caldicott Guardians of patient information throughout the NHS. The Caldicott Guardian is responsible for approving and ensuring that national and local guidelines and protocols on the handling and management of information are in place in accordance with HSC 1999/12 and liaising with Departmental Records Managers as appropriate (Section 6.3 refers). The Committee also made a number of recommendations aimed at improving the way that the NHS handles and protects patient information.

The Caldicott principles define a responsible approach to managing sensitive personal information. This includes obtaining informed consent from the individuals concerned wherever possible, and recording decisions to proceed without consent where required. Obtaining consent needs to be a positive process and not just a paperwork exercise.

Cap Gemini Ernst & Young

technology company - knowledge management see website

Capital Care Alliance

the Local Service Provider for London, led by BT. . Working with the NHS, the CCA delivers and supports the NHS Care Records Service (NHS CRS) across London

Care First

back office systems & service provider to public and private sector organisations see website

CCM

Child Concern Model (Bolton Unlimited)

CEBSS

A Centre for Evidence-Based Social Services (Uni Exeter) see website

Checkpoint report

a (fortnightly) report on the status of work for each work stream leader.

Childspeak

platform for children to express themselves see website

CHR

client held record (NHS)

CIC

Customer Interaction Centre (Bolton Unlimited)

CJIT

Criminal Justice Information Technology

CLIP

Central & Local Government Information Partnership

CMHTs'

Community Mental Health Teams

Communication plan

defines all parties with an interest in a project along with the means and frequency of communication between them

Contact a Family

UK charity for families with disabled children

CPA

Care Programme Approach

CRDB

Care Record Development Board brings together patients, public, social and healthcare professionals in one body to provide clinical and patient input into the development of IT by the National Programme for IT (It replaced the National Programme's Patient Advisory Board and National Clinical Advisory Board in 2004)

CSCI

Commission for Social Care Inspection

CSR

Centre for Software Reliability (Newcastle Uni)

CSSRs

Councils with Social Service Responsibility

CTLD

Community Team Learning Disability

CUSTODIAN

Local e-Government Standards Body's repository of standards and standards related information.see website

CYPU

Children and Young People's Unit

D

DfES

Department for Education and Skills

DGH

District general hospital

DofH

Department of Health

DIP

document imaging process

Directgov

website of public service information, portal to government services (http://www.direct.gov.uk/Homepage/fs/en)

DN

District nurse (PIVOP)

E

EASY-Care

a tool for integrating the assessment of a service user's physical, mental and social well-being.  It has been designed to give a broad picture of a service user's needs from the viewpoint of the service user. It incorporates the assessor's and the carer's view where appropriate.  EASY-Care helps assessors to identify needs and supports person-centred care.  It includes sections for contact and overview assessment, planning care, risk assessment and providing consent. [http://www.shef.ac.uk/sisa/easycare/html/what_is_easycare/easy_text.html]

EBP

Evidence-based practice

ECSoft

now Ciber UK

EDT

Emergency Duty Team ( Wakefield)

EFQM

European Foundation for Quality Management [see website http://www.efqm.org ]

EPR

electronic patient record (NHS)

ERDIP

Electronic Record Development and Implementation Programme, a national co-ordination programme to: support the NHS in addressing the electronic record aspects of Information for Health

ESCR

Electronic social care record

ESD

Electronic service delivery

Exception report

informs a project board if an approved stage of a project is forecast to exceed tolerance levels.

EYDCP

Early Years Development & Childcare Partnership

F

FAME

FrAmework for Multi-agency Environments

G

GMEP

Greater Manchester E-government Partnership

Golden Freeway

a project developed by the Children’s Foundation in partnership with the Department of Child Health at Newcastle University and aims to deliver, via the internet, access to information, services and support to families with children suffering from severe life-limiting or life threatening conditions.

H

HAFs

Health Act flexibilities

HAZs

Health Action Zones

partnerships between the NHS, local authorities, community groups, and the voluntary and business sectors to develop and implement a health strategy to deliver within their area measurable improvements in public health and in the outcomes and quality of treatment and care

Highlight report

a report providing a project board (usually monthly) or programme board (usually quarterly) with a snapshot of project progress

HIMPs

Health Improvement and Modernisation Plans/Programmes

local strategies for improving health and health care and reducing inequalities in health.

HORUS

Standards model for information governance

Holding, Obtaining, Recording, Using, Sharing

HR

Human Resources

I

ICRS

Integrated Care Records Service (DofH)

ICS

Integrated Children’s Services ( Newcastle City); Integrated Children’s System (DfES)

IEG

Implementing electronic government

IFP

Invitation for Proposal. The IFP will include details of the engagement process and a range of particular content requirements such as a costed milestone based plan. It will also identify the main criteria against which the proposal will be assessed for best value for money

IMS

Information Management System

IfSC

Information for Social Care (DofH)

InPractice

legal training consultancy for the healthcare sector.

IPR

Intellectual property rights

IPU-SC

Information Policy Unit

Social Care

IRT

Identification referral and tracking (Lewisham)

ISA

Information sharing and assessment

Issue log

identifies project risks and issues (see also Risk log)

ISU

Implementation Support Unit

J

JIPs

Joint investment plans

JUG

Joined up government

K

KPI

key performance indicator

L

LA

local authority

LAWS

Local Authority Websites National Project. A transactional website framework for local authorities built on pathfinder projects (e.g. Camden APLAWS, Sunderland public access gateways) [see website http://www.localegov.gov.uk/page.cfm?pageid=497&Language=eng]

LB

London Borough

LET

Local evaluation team

LGA

Local Government Association

LGOL

Local Government on Line

LGOLNet

is a key part of the LAWS LGOL National Project, which seeks to enable all UK local authorities to deploy “transactional websites”. LGOL-Net provides the core transaction message processing capability. Within LAWS, the LGOL-Net software may be deployed as stand-alone, integrated to other existing systems solutions or complemented by the optional use of LGOL-Hub for secure email via the UK GSI and a new e-forms transaction engine, which integrates to the APLAWS CMS. [see website http://www.lgolnet.org/]

Liberty Alliance

Created in 2001, the Liberty Alliance aims to establish specifications for "federated" technologies that will allow computer users to access multiple networks through a single sign-on.

LPS

Local preventative strategies

LSP

local service provider

M

MAARF

Multi-agency assessment and referral form (Bolton Unlimited)

MAE

Multi-agency environment

MAIS

Multi-agency information sharing

MAU

Medical Admissions Unit (Wirral)

MET

Modernisation & Efficiency Team (ODPM)

MOA

Memorandum of Agreement

MOU

Memorandum of Understanding

N

NAPC

National Association of Primary Care

NERSC

North East Regional Smartcard Consortium

NHSIA

National Health Service Information Authority [see website http://www.nhsia.nhs.uk/def/home.asp?]

NPfIT

National Programme for IT (NHS)

NPM

New public management

NSFs

National Service Frameworks provide a systematic approach on which to tackle the agenda of improving standards and quality across health care sectors. NSFs set national standards and define service models for a service or care group; put in place programmes to support implementation; and establish performance measures against which progress within agreed timescales would be measured. NSFs are implemented in partnership with social care and other organisations. (NHS)

NSIG

Newcastle Social Informatics Group ( Newcastle Uni)

NWEG

North West E-government Group (Bolton Unlimited)

O

ODPM

Office of the Deputy Prime Minister

OeE

Office of the e-Envoy

OGC

Office of Government Commerce

OPSR

Office of Public Services Reform

P

PAF

Performance Assessment Framework

PARIHS

Promoting Action on Research Implementation in Health Services ( Royal College of Nursing Institute)

PCT

Primary Care Trust

PFI

Private Finance Initiative

PI

performance indicator

PID

process area identifier (IDEA)

PID

Project initiation document (SBI)

Provides a foundation for the initiation of project to which the client and the supplier/s can sign up to. This is equivalent to a 'terms of reference', and defines the project in terms of scope, cost, benefits and objectives

PIVOP

Promoting Independence of Vulnerable Older People (Wirral/Woking)

PPB

Planned programme budgeting

PRINCE2

A structured project management method

Product flow diagram

shows required sequence of delivery of a plans products; identifying dependencies between those products.

Project plan

detailed definition of a project

PSA

Public service agreement

PSBS

Public Sector Benchmarking Service (http://www.benchmarking.gov.uk/default1.asp)

PSP

Public Sector Partner

Q

Quality plan

defines the way in which project quality will be achieved

R

RCT

randomised controlled trial

RDA

Regional development association

Risk log

identifies project risks and issues (see also Issue log)

RSL

Residential social landlords (Bromley)

RYOGENS

Reducing Youth Offending Generic National Solution

S

SAP

single assessment process/protocol/procedure

SATs

Service Action Teams

SBI

Centre for Social and Business Informatics ( Newcastle Uni)

SCIE

Social Care Institute for Excellence

SCIPU

Social Care Information Policy Unit (DofH)

Section 151 Officers

Those Local Authority officers with legal responsibility for reporting on issues of financial probity.

Section 47

CORE ASSESSMENTS (CHILD PROTECTION The objective of local authority enquiries under Section 47 (Children Act 1989) is to determine whether action is needed to promote and safeguard the welfare of the child or children who are the subject of their enquiries. ( Wakefield)

SENCO

Special Educational Needs Coordinators

SENTASS

Special Educational Needs Teaching and Support Service

SEP

Social Enterprise Partnership

SHA

Strategic Health Authority

SHROPDOC

A not-for-profit company formed by doctors in Shropshire to manage their out-of-hours rota.

Social Care Direct

rapid access service staffed by dedicated team of officers forming first point of contact for those who need help from social services

SOCITM

Society of Information Technology Management

SOLACE

Society of Local Authority Chief Executives

SOPIS

Single Older People Information System ( Woking)

SOR

Statement of Requirement

SPRU

Social Policy Research Unit, University of York

SPT

Strategic Partnering Taskforce

SRB

Single Regeneration Budget

SSCs

Sector Skills Councils are independent, UK wide organisations developed by groups of influential employers in industry or business sectors of economic or strategic significance. SSCs are employer-led and actively involve trade unions, professional bodies and other stakeholders in the sector. SSCs are licensed by the Secretary of State for Education and Skills, in consultation with Ministers in Scotland, Wales and Northern Ireland, to tackle the skills and productivity needs of their sector throughout the UK. [see Sector Skills Development Agency website http://www.ssda.org.uk/ssc/sscouncil.shtml]

SSI

Social Services Inspectorate (from April 2004 see CSCI)

Social Services Inspectorate reports provide an overview of inspections undertaken in a particular service area as part of the overall SSI Inspection programme. They will identify good practice and many provide checklists for councils to use to evaluate their local services.

SSP

Shared service planning

SWIFT

A social services management system

SWOP

Specialist worker with older people (Woking PIVOP)

T

TP

Technology partner

Ts & Cs

Terms and conditions

U

Use Cases

Liquidlogic uses a development methodology based on ‘Use Cases’. A use case is a way of describing a process using ordinary language rather than a software developer’s methodology or notation. This means that the process descriptions can be easily understood by both customer and analyst and they can work together to define the user requirements. Each use case describes how the system must behave in response to a particular event or request. They are presented as a table which details the different components of the use case.

V

VESCR

Virtual electronic social care record

viMHR

virtual integrated mental health record (Shropshire)

W

No entries in this category

X

No entries in this category

Y

YISP

Youth Inclusion and Support Panel

YOI

Young Offender Institution

Youth Justice Board

the public body that oversees the youth justice system. It provides expert advice on preventing offending among children and young people through the operation of all aspects of the youth justice system. The Board straddles children’s services and criminal justice, providing a national focus for issues concerning young people at risk of, or already involved in, offending behaviour.

YOT

Youth Offending Teams

One-stop shops for young people who have committed an offence. They consist of youth workers, police, probation, education, health and social services working together to tackle youth crime. YOTs were set up in April 2000, across England and Wales

Z

No entries in this category